Return & Exchange
Your satisfaction is our signature. We ensure every delivery meets our luxury standards.
Unboxing Verification
To assist you with damaged or broken items, we require a clear unboxing video recorded at the time of delivery. This helps us ensure a transparent resolution.
Direct Reporting
Please share the video footage via our Official Website, WhatsApp, or Instagram DM within 24 hours. Our concierge team will review it promptly.
Exchange Process
Once the claim is verified, we will arrange a hassle-free exchange. A fresh bottle of your chosen fragrance will be dispatched immediately.
Product Condition
Items must be returned in their original packaging with the receipt. For hygiene and safety, used or opened products cannot be exchanged.
Note on Shipping: While return shipping charges are generally the customer's responsibility, Shaize Fragrance will fully cover all costs if the product is found defective or damaged upon arrival.